Office DictionaryOffice Dictionary: Walgreens
Every workplace has its own dictionary. We asked an assistant manager of the pharmacy chain, Walgreens, to tell us about the internal lingo of the United States' biggest drug dealer.
Anyone in the United States who's needed to pick up a prescription, buy some diapers, grab a snack or print some photos has most likely been inside a Walgreens. The staff at Hopes&Fears got a chance to pick the brain of an assistant manager of the ubiquitous convenience mega-store chain about their internal office lingo. So next time you're waiting to purchase that eyeliner and impulse buy that you didn't need, you'll have special knowledge of what's being announced over the loud speaker.
Walgreens – retail pharmacy
— refers to when an employee closes the store, goes home and then open it the next morning.
EXAMPLE: "I would go get a drink with you guys, but I have to clopen tonight."
(read as “I see three”) — meaning “I see three people in line.” There should never be more than two people in line, including the person who is checking out.
If a cashier or nearby co-worker is following policy and they notice more than two people in line, they will announce “IC3” on the loudspeaker, which will prompt more people to open registers.
— stands for Extraordinary Customer Care, a program that dictates how an employee interacts with a shopper. Upon entering, a customer should be greeted with “Welcome to Walgreens.” As they make their way through the store, an employee should implement the policy of “In your aisle gets a smile,” this means smile at the customer and say “is there anything I can help you find today?” Finally any customer leaving the store should be instructed to “Be Well.” In addition to the customer's experience throughout the store, many of these are repeated in the 7 - 10 questions that are required to be asked at checkout, which are known as Salutations. For more on Salutations, see the forum topic, “Salutations, my ass.” Recently, an employee petition began to end ECC.
EXAMPLE: “Hey Employee, why didn’t you implement ECC? That customer was in your aisle and did not receive a smile.”
— a phrase that is paged over the loudspeaker whenever a shoplifter is noticed. This can be changed store to store, but Miss Love is the most ubiquitous.
EXAMPLE: “Miss Love to aisle 3.”
— a verb as well as an acronym. When someone does something that deserves disciplinary action, a supervisor must first “GROW” them. This stands for:
Goal - What is the expectation that the employee needs to meet?
Reality - What is the employee failing to do?
Obstacles - What is standing in the way of the employee's ability to meet the expectation?
Will - What will the employee do to meet the expectation in the future?
EXAMPLE: "Hello Employee, you have been a half-hour late to your last two shifts, I believe we will have to GROW you in order to come up with an effective strategy that assures this won't happen in the future."
— Clean, Neat and Organized. This applies to personal appearance as well as store condition. For example, the stockroom is composed of “bays,” the shelves that hold products by department. When employees stock they “pull the bay” which means taking everything out and putting as much on the shelf as possible, whatever is left goes back on the bay. If the bay is a mess at the end, it is definitely not “CNO.”
EXAMPLE: "Hello Employee, the bay you pulled is definitely not CNO write now, I believe we will have to GROW you."
COVER ILLUSTRATION: Sergii Rodionov